Policies

Service terms

How we deliver accounting, tax, payroll, advisory and secretarial services.

Effective 9 October 2026. These service terms apply to every engagement with ROO Collective Sdn. Bhd..

Scope

Our scope is set out in your quotation or engagement letter. Work outside that scope, including backlog clean-ups and urgent requests, is quoted separately.

Recurring services

  • Monthly accounting and payroll services run from the start date in your engagement letter and are billed monthly in advance.
  • Either party may end a recurring service with 30 days’ written notice.
  • On termination, we hand over your records once outstanding fees are settled.

    • Timelines and deadlines

    We plan work around statutory deadlines but rely on receiving your records on time. Penalties arising from late or incomplete information remain your responsibility. Processing by LHDN, SSM, RMCD and other authorities is outside our control.

    Government fees

    Fees payable to authorities, stamp duty and courier charges are charged at cost and are separate from our professional fees.

    Confidentiality

    We keep your information confidential and disclose it only to authorities as part of your instructions, where you ask us to, or where the law requires.